Politique d’expédition

Return Policy:

At Rivers Creative Marketplace, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return policy to make the process as smooth as possible.

General Return Guidelines:

  • All returns must be initiated within 14 days of the delivery date.
  • Returned items must be in their original condition, unused, and in the original packaging.
  • Customers will not be responsible for the return shipping costs unless the return is mailed back without prior processing.
  • To initiate a return, please contact our customer support team at t.s.riversllc@gmail.com with your order number and reason for return. We'll provide you with further instructions on returning the item.

Exceptions:

  • Personalized or customized items are not eligible for return unless they arrive damaged or defective.
  • Digital products, such as e-books and digital artwork, are non-returnable and non-refundable once downloaded.

Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Shipping Policy:

At Rivers Creative Marketplace, we are committed to providing fast and reliable shipping for all orders. Here's what you can expect from our shipping policy:

Processing Time:

  • Orders are typically processed within 1-2 business days after payment is received.
  • Digital products, such as e-books and digital artwork, are available for immediate download upon checkout.

Shipping Methods:

  • We offer standard shipping for domestic and international orders.
  • Expedited shipping options are available at an additional cost for customers who require faster delivery.

Tracking Information:

  • Once your order has been processed and shipped, a tracking number will be provided to you via email.
  • You can use this tracking number to monitor the status of your shipment and estimated delivery date.

Delivery Times:

  • Domestic orders typically arrive within 3-7 business days after shipment.
  • International orders may take longer to arrive, depending on the destination and customs clearance process.

Please Note:

  • While we make every effort to ensure timely delivery, shipping times may vary due to factors beyond our control, such as weather conditions or postal delays.
  • If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact our customer support team at t.s.riversllc@gmail.com. We're here to assist you every step of the way.

Thank you for choosing Rivers Creative Marketplace for your creative needs. We appreciate your support and look forward to serving you!